Terms of Service & Privacy Policy

Important Notice

All initial Hosting payments to ioInternetServices.com have a 30-day Money Back Guarantee.

ioInternetServices.com agrees to provide the client web hosting for a monthly/quarterly/semi-annual/annual fee. ioInternetServices.com will never require clients to advertise for ioInternetServices.com on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Clients are allowed to use the service for business/commercial or personal websites or content. ioInternetServices.com reserves the right to change this agreement at any time with or without notice.

Contents

All services provided by ioInternetServices.com may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, or material protected by trade secrets and other statute. The subscriber agrees to indemnify and hold harmless ioInternetServices.com and any and all owners, officers, directors, employees, clients and customers from any claims resulting from the use of the service which damages the subscriber or any other party.

Examples of Non-Acceptable Contents or Links

Pirated software
Hacking programs or archives
Warez Sites
Illegal MP3 or related audio files
Spamming Software
Vip Poster
High Yeald Investment Program (HYIP) sites
Proxys (including links to proxy websites)
Pornography

Violation of indecency and obscenity laws can result in criminal penalties.

Background Running Programs

ioInternetServices.com does not allow background-running programs. This includes any IRC related software such as bouncers and bots. In certain cases we may allow programs to run continually in the background, these are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

Banned Scripts

You are free to use any scripts you wish provided they do not affect the normal operations of the server and they are not mentioned specifically above. Scripts that are commonly known for causing server disruption include large cgi-based message forums, chat programs, auctions, and banner exchanges. In the event a script affects normal server and/or administrative operations, ioInternetServices.com reserves the right to disable the account pending client cooperation and resolution.

Intellectual Property Rights

Material accessible to you through ioInternetServices.com's Services may be subject to protection under the United States of America (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the ioInternetServices.com Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the ioInternetServices.com Network. If you use a domain name in connection with the ioInternetServices.com Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Defamation

Defamatory speech distributed over the Internet can result in civil liability for the defamer.

Refusal of Service

ioInternetServices.com reserves the right at its sole discretion to refuse or cancel service. Violation of any of ioInternetServices.com's Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded. Free domains which have been granted for customers paying annually are released to the customer at the end of there hosting period. Domains terminated due to policy violations will not be released to the customer.

Spam or Unsolicited E-Mail

You must not use the ioInternetServices.com Network, ioInternetServices.com equipment or any ioInternetServices.com email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the ioInternetServices.com Network, ioInternetServices.com equipment or any ioInternetServices.com email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages.

If you are found to have spammed, ioInternetServices.com reserves the right to disable your domain without warning. In addition, ioInternetServices.com may impose a $50 penalty for each spam policy violation. ioInternetServices.com solely reserves the right to refuse or cancel service to known spammers. ioInternetServices.com reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.

Abuse

Any attempts to undermine, slander, libel, threaten, or cause harm to a ioInternetServices.com server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold ioInternetServices.com (or it's employee's/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against ioInternetServices.com, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless ioInternetServices.com against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with ioInternetServices.com server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of ioInternetServices.com to the amount paid for service.

Free Domain Offers

When this offer is being ran and you have a valid promo code: The terms & conditions for our free domain name offer are as follows: We will register the domain name for 1 year on your behalf (Only available for New Customers during sign up). All we ask is that you stay hosting with us for a minimum of 3 months. If you stay for 3 months or longer and then decide to leave you are free to take the domain at no charge. If you do not stay for 3 months you will be required to pay the full price of the domain name before your account can be cancelled.

Refund and Cancellation Policy

For payment, ioInternetServices.com accepts PayPal. Using PayPal, you may elect to use Visa, MasterCard, Discover, or American Express. ioInternetServices.com invoices exclusively via e-mail. ioInternetServices.com does not send out invoices via postal services. You may cancel your account at any time and receive a full refund (excluding any setup fees or domain name registrations fees incurred) if cancelled within our thirty (30) day money-back guarantee period. To receive this refund, you may not be on a custom package of any sort. You must be on one of the pre-created packages by ioInternetServices.com that is listed on our site. You may cancel for any reason. Refunds are not available if the account has violated any terms on this page.

If after thirty (30) days you wish to cancel your hosting account, you will receive no refund of any monies already paid to ioInternetServices.com.

However, if customer cancels fifteen (15) days before recurring monthly billing date customer will not be billed for the next month and all payments thereafter will be cancelled with immediate effect.

No refunds are available on SSL Certificates, Domain registrations and transfers or Dedicated server and VPS payments.

Late Payment

Please note All Payments are collected automatically monthly. Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given a 10 day grace period after which the account is put on suspension. Once the invoice is late a late fee of $10 will be automatically added to the invoice.

You will receive a payment reminder everyday from the start of your payment due date. If after 30 days payment has not been received or we have not been contacted regarding payment, your account will be terminated without any further notice. Reactivation of closed accounts due to delinquency incurs a $15 reactivation fee as well as payment of the balance due in full. For late payments please email Support@ioInternetServices.com.com to arrange payment.

Cancellation

You must use only one of following methods to deliver a official written notice of cancellation: Please fill out the entire Cancellation Form or send us an email at Support@ioInternetServices.com. On receipt your account will be pending cancellation within 24 hours. Please include your Name, domain name, username, password and your reason for canceling.

Disclaimer

ioInternetServices.com shall not be responsible for any damages your business may suffer. ioInternetServices.com makes no warranties of any kind, expressed or implied for services we provide. ioInternetServices.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by ioInternetServices.com and its employees.

ioInternetServices.com can accept no responsibility for any loss of data or consequences arising from this. ioInternetServices.com always advises clients to back up their site data regularly for its own protection.

Finally, ioInternetServices.com wishes to emphasize that in accepting services, customers indemnify ioInternetServices.com for the violation of any law or ioInternetServices.com policy, that results in loss to ioInternetServices.com or the bringing of any claim against ioInternetServices.com. This means that if ioInternetServices.com is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against ioInternetServices.com, plus costs and reasonable legal fees.

Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation.

ioInternetServices.com reserves the right to change, edit, or update the policies contained in this document, along with the content on our website at any time for any reason without notice.

IP limits Seo IP limit - Accounts can only use the alloted amount of IP addresses that come with a package to use toward seo. If your package does not come with an IP you will be allowed only 1 IP address for seo. IP's used for ssl's and valid uses will never been turned down. If found frauding IP's for seo past these limits the account(s) will be up for suspension and or termination. Domains with a dedicated IP must be pointed to our servers or else risk the dedicated IP being removed from the account.

IP class - ioInternetServices.com can not promise that we will be able to provide different ip classes on a single server. If we so happen to get more then one class this can be done. This all depends on what is available from our datacenter.

Due to a shortage of IP addresses around the world each dedicated IP must be requested via the dedicated IP request form and will only be given if the requester has a complete and valid reason. Dedicated servers will be charged a one time fee of $10 for each order.

Server Limits

25% cpu and or memory for 3 minutes. Combined 5% CPU & RAM over 24 hours. 250 email limit per domain per hour. 50 concurrent database connections at one time. Apache threads to be open no longer then 999 seconds. PHP upload limit of 15 MB. Max PHP session time of 300 seconds or less. Limits are subject to change at anytime.

Privacy Policy

Your privacy and confidential information is important to us. Registration data and other personally identifiable information that we may collect is kept in strict confidence. We will not give, sell or otherwise provide your personal confidential information to any third party unless required by law or jucidial process.